Flash upgrade errors

Sometimes the simplest of programs can cause the biggest problems. On a few machines we keep seeing that Flash fails to install. If we login to the machine and install the update via the Web then it will install and report correctly in the browser. I have found that it creates another problem. The MSI that is used to distribute Flash is smart enough to know that there is a problem. On several machines the MSI install log looks like this


--------------------
MSI (s) (5C:64) [10:12:06:420]: Product: Adobe Flash Player 10 ActiveX -- Configuration failed.

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{95468B00-C081-4B27-AC96-0A2A31359E60}
--------------------
If you look at Add/Remove programs of the client or if you look at the Resource Explorer of the console you will see a problem:


Here is you see there are multiple versions of Flash installed. To correct this problem we need to remove all copies of Flash from the registry and then allow ConfigMgr to install Flash.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{24762012-C6C8-4AAD-A02D-71A009FA1683}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6815FCDD-401D-481E-BA88-31B4754C2B46}


Once all the other versions are removed from the registry the advertisment will try again and it will install. The problem on the client side is that it says it cannot remote the previous version of flash. Something happens at the install that it leaves the older version then at one point the newest version wants to uninstall the old version and it fails. Instead of installing the newest version it fails and then the admin needs to fix the problem. I have had limited success with the Flash uninstaller and trying to remove Flash from Add remove programs doesn’t seem to work.

Many times on reports it only shows one version of flash but looking at Add/remove on the client and in the console we can see multiple because the GUIDS for each application are different.

Now that all the problematic versions are remove it should install flash and show up in the reports correctly

Adobe Updates on x64

I will go back and modify my script on this blog and my http://www.sccm-tools.com/ website later today but I wanted to post because people have asked me about my script and x64 machines.
I have several posts http://sms-hints-tricks.blogspot.com/2009/05/deploy-adobe-acrobat-updates.html on how to deploy the adobe updates in a single VBscript file that makes life easy. Again this for those that don't have an Administrative install point or some other method for patching Adobe.

So you need to check the registry to determine what version of Adobe Reader/Pro is install so you know which patch to install. The problem is the 64bit machines will store this in the Wow64 section since it isn't a 64bit app. Here is the trick for your machine.

By looking in WMI we can determine if the machine is a 32bit machine or 64bit machine. This data is in several places in WMI. Here is just one example.

Adobe 9 Professional
---------------------------------------
Dim objShell, RegLocate
Set objShell = WScript.CreateObject("WScript.Shell")
On error resume next


'determine if this is a 64bit machine

Set Wmi = GetObject("winmgmts:\\.\root\CIMV2")
Set Col = Wmi.ExecQuery("SELECT * FROM Win32_Processor")
For Each Obj in Col
MachineType= Obj.AddressWidth
next

if MachineType=32 then
Dim sngVersion
'''' Adobe 9.0.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.0.0" then
objShell.run "msiexec /p AcroPro-std9.1.msp /qb /norestart", 0, True
end if


'''' Adobe 9.1.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.0" then
objShell.run "msiexec /p Adobe_9.1.2_pro.msp /qb /norestart", 0, True
end if


'''' Adobe 9.1.1
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.1" then
objShell.run "msiexec /p Adobe_9.1.2_pro.msp /qb /norestart", 0, True
end if

'''' Adobe 9.1.3
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.2" then
objShell.run "msiexec /p AcrobatUpd913_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.3" then
objShell.run "msiexec /p AcrobatUpd920_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.2.0" then
objShell.run "msiexec /p AcrobatUpd930_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.3.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.3.0" then
objShell.run "msiexec /p AcrobatUpd932_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.3.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.3.1" then
objShell.run "msiexec /p AcrobatUpd932_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.3.3
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.3.2" then
objShell.run "msiexec /p AcrobatUpd933_all_incr.msp /qb /norestart", 0, True
end if


else ' MachineType=64


'''' Adobe 9.0.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.0.0" then
objShell.run "msiexec /p AcroPro-std9.1.msp /qb /norestart", 0, True
end if


'''' Adobe 9.1.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.0" then
objShell.run "msiexec /p Adobe_9.1.2_pro.msp /qb /norestart", 0, True
end if


'''' Adobe 9.1.1
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.1" then
objShell.run "msiexec /p Adobe_9.1.2_pro.msp /qb /norestart", 0, True
end if

'''' Adobe 9.1.3
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.2" then
objShell.run "msiexec /p AcrobatUpd913_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.3" then
objShell.run "msiexec /p AcrobatUpd920_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.2.0" then
objShell.run "msiexec /p AcrobatUpd930_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.3.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.3.0" then
objShell.run "msiexec /p AcrobatUpd932_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.3.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.3.1" then
objShell.run "msiexec /p AcrobatUpd932_all_incr.msp /qb /norestart", 0, True
end if

'''' Adobe 9.3.3
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.3.2" then
objShell.run "msiexec /p AcrobatUpd933_all_incr.msp /qb /norestart", 0, True
end if
end if
WScript.Quit
------------------------------------------

The nice trick about this is you don't need to create a seperate program or package for the 64bit machines. You simply modify the vbscript/batch/cmd file you use to deploy your application. I admit there are good reasons for seperating this. We have some advertisments that have a program for 64bit and some for 32 but in this instance it is easy to send it all machines and allow the program to determine the best course.

Adobe reader virtual and Pro

We have an environment where some machines are running Adobe Pro 7 and Adobe Pro 6. More often than not some run into a PDF they can’t open so the must use the Reader 9. Well in a test to see how a virtual Reader would act, this is what I found.

Reader virtual was installed First
Pro 7 is then installed.

As expected when Reader was installed any PDF you click on opens Adobe Reader virtual. A link in the web browser will launch the external PDF viewer since IE wasn’t sequenced with it.

When Pro 7 is installed the Default PDF behavior is shift to the Pro, as expected. Any PDF opened will open in pro.
Interestingly enough if you want to force Adobe Reader as the default behavior you can right click a PDF select “open with” then select “Application virtualization client” Always open with this.

Then when you click a PDF app-v will check and use the appropriate application but if you click on a PDF link in a browser window it will open with PDF pro since it can see the app-v settings. I am sure I can trick the browser by why bother. In the rare case you can’t open the PDF, or if it is very slow, you can simply download and open it by double clicking which will open it with the Virtual Reader.

There is no real reason to run these virtually or physically together other than the face that 6 and 7 are old. Machines that have Adobe 8 pro and Adobe 9 pro are just fine.

Uninstalling when you don't have an MSI

Many times you need to remove software from the clients but how do you do that when you installed it using an EXE?

Well the answer is quite simple, msiexe /x {GUID}

Where GUID is pulled from the registry of the client. If you look in the Resource explorer of the machine and find the software you want to remove then scroll over to the right it will have the GUID. This can found in the programs Registry settings also.

Lets look at Adobe Air uninstall key:

Adobe Air:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{00203668-8170-44A0-BE44-B632FA4D780F}

Uninstall string:MsiExec.exe /I{00203668-8170-44A0-BE44-B632FA4D780F}
------------------------------

Sometimes you can look in the Software section of the program such as for Adobe Reader
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\9.0\Installer
ENU_GUID:{AC76BA86-7AD7-1033-7B44-A91000000001}

Eitherway you now have several ways to find the uninstall method for the application.

It doesn't always work but at least you now have a starting point

Deploy Adobe Acrobat Updates

See an update on deploying patches to x64 machines
http://sms-hints-tricks.blogspot.com/2010/07/adobe-updates-on-x64.html

Every couple of months Adobe will release a patch for their products. If you're like us you might be running several versions of Adobe Acrobat (7,8,9) at the same time.

Depending on how you want to upgrade these software titles determines your approach. At one time we had a collection for each update. As the computer was patched it was inventoried and moved to the next collection. On some machines we might send down a batch file that would force all the patches back on in the hopes that the software knew what had been installed and would skip the older version. Here is the latest way we push down the patch. We have a single collection for Adobe 8,9 Patches. It looks for machines that have adobe 8 but are not at the latest patch level. Now you simply run this vbs script on the collection. The script determines the patch level and applies the appropriate patches.

------Adobe 8--------
Dim objShell, RegLocate
Set objShell = WScript.CreateObject("WScript.Shell")
On error resume next

Dim sngVersion

'''' Adobe 8.0.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.0.0" then
objShell.run "msiexec /p AcrobatUpd810_efgj_incr.msp /qb /norestart", 0, True

end if


'''' Adobe 8.1.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.0" then
objShell.run "msiexec /p AcrobatUpd811_all.msp /qb /norestart", 0, True

end if


'''' Adobe 8.1.1
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.1" then
objShell.run "msiexec /p 8.1.2 patch.msp /qb /norestart", 0, True

end if


'''' Adobe 8.1.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.2" then
objShell.run "msiexec /p AcrobatUpd813_all_incr.msp /qb /norestart", 0, True

end if


'''' Adobe 8.1.3 allows for jumps in patches
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.3" then
objShell.run "msiexec /p Adobe_Pro_8.1.6.msp /qb /norestart", 0, True

end if

'''' Adobe 8.1.4 allows for jumps in patches
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.4" then
objShell.run "msiexec /p Adobe_Pro_8.1.6.msp /qb /norestart", 0, True

end if


'''' Adobe 8.1.5 allows for jumps in patches
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.5" then
objShell.run "msiexec /p Adobe_Pro_8.1.6.msp /qb /norestart", 0, True

end if

'''' Adobe 8.1.7
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.6" then
objShell.run "msiexec /p AcrobatUpd817_all_incr.msp /qb /norestart", 0, True

end if

'''' Adobe 8.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000003}\DisplayVersion")
if sngVersion="8.1.7" then
objShell.run "msiexec /p AcrobatUpd820_all_incr.msp /qb /norestart", 0, True

end if
-------------------
Adobe Reader 8 updates collection
select SMS_R_SYSTEM.ResourceID,SMS_R_SYSTEM.ResourceType,SMS_R_SYSTEM.Name,SMS_R_SYSTEM.SMSUniqueIdentifier,SMS_R_SYSTEM.ResourceDomainORWorkgroup,SMS_R_SYSTEM.Client from SMS_R_System inner join SMS_G_System_ADD_REMOVE_PROGRAMS on SMS_G_System_ADD_REMOVE_PROGRAMS.ResourceID = SMS_R_System.ResourceId where SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName like "%Adobe Acrobat 8%" and SMS_G_System_ADD_REMOVE_PROGRAMS.Version != "8.2.0"






-------------------------------------------------


-----------Adobe Pro 9 updates--------------------------------------
Dim objShell, RegLocate
Set objShell = WScript.CreateObject("WScript.Shell")
On error resume next

Dim sngVersion

'''' Adobe 9.0.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.0.0" then
objShell.run "msiexec /p AcroPro-std9.1.msp /qb /norestart", 0, True

end if


'''' Adobe 9.1.0
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.0" then
objShell.run "msiexec /p Adobe_9.1.2_pro.msp /qb /norestart", 0, True

end if


'''' Adobe 9.1.1
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.1" then
objShell.run "msiexec /p Adobe_9.1.2_pro.msp /qb /norestart", 0, True

end if

'''' Adobe 9.1.3
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.2" then
objShell.run "msiexec /p AcrobatUpd913_all_incr.msp /qb /norestart", 0, True

end if

'''' Adobe 9.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.1.3" then
objShell.run "msiexec /p AcrobatUpd920_all_incr.msp /qb /norestart", 0, True

end if

'''' Adobe 9.2
sngVersion = objShell.RegRead ("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-7760-000000000004}\DisplayVersion")
if sngVersion="9.2.0" then
objShell.run "msiexec /p AcrobatUpd930_all_incr.msp /qb /norestart", 0, True

end if


WScript.Quit
----------------------------------------------------



Adobe Reader 9 collection
select SMS_R_SYSTEM.ResourceID,SMS_R_SYSTEM.ResourceType,SMS_R_SYSTEM.Name,SMS_R_SYSTEM.SMSUniqueIdentifier,SMS_R_SYSTEM.ResourceDomainORWorkgroup,SMS_R_SYSTEM.Client from SMS_R_System inner join SMS_G_System_ADD_REMOVE_PROGRAMS on SMS_G_System_ADD_REMOVE_PROGRAMS.ResourceID = SMS_R_System.ResourceId where SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName like "Adobe Reader 9%" and SMS_G_System_ADD_REMOVE_PROGRAMS.Version != "9.2.0"

Remove Adobe

Ever wanted to just remove all the old version of Adobe Acrobat from a system but didn't want to create a package for each one

Modify as needed.

-------------------------- uninstall-adobe.vbs
Dim objShell, RegLocate
Set objShell = WScript.CreateObject("WScript.Shell")
On error resume next
Dim sngVersion
'''' Adobe Readers
sngVersion = objShell.RegRead ("HKLM\SOFTWARE\Adobe\Acrobat Reader\8.0\Installer\ENU_GUID")
if NOT sngVersion="" then
objShell.run("msiexec /x " & sngVersion & " /qb /norestart"), 0, True
end if
sngVersion = objShell.RegRead ("HKLM\SOFTWARE\Adobe\Acrobat Reader\7.0\Installer\ENU_GUID")
if NOT sngVersion="" then
objShell.run("msiexec /x " & sngVersion & " /qb /norestart"), 0, True
end if
sngVersion = objShell.RegRead ("HKLM\SOFTWARE\Adobe\Acrobat Reader\6.0\Installer\ENU_GUID")
if NOT sngVersion="" then
objShell.run("msiexec /x " & sngVersion & " /qb /norestart"), 0, True
end if
''''Adobe Acrobat
sngVersion = objShell.RegRead ("HKLM\SOFTWARE\Adobe\Adobe Acrobat\7.0\Installer\ENU_GUID")
if NOT sngVersion="" then
objShell.run("msiexec /x " & sngVersion & " /qb /norestart"), 0, True
end if
sngVersion = objShell.RegRead ("HKLM\SOFTWARE\Adobe\Adobe Acrobat\6.0\Installer\ENU_GUID")
if NOT sngVersion="" then
objShell.run("msiexec /x " & sngVersion & " /qb /norestart"), 0, True
end if
objShell.run("isuninst.exe -f""c:\program files\common files\adobe\acrobat 5.0\nt\uninst.isu"" -c""c:\program files\common files\adobe\acrobat 5.0\nt\uninst.dll"" -a ")

WScript.Quit
---------------------------